FAQs
Frequently Asked Questions about marble jewelry.

Will my piece of jewelry come with marbles?
-Yes. Every piece comes with a bag of marbles (except our marble POP! Link bracelets w/out charms). Earrings come with bags of doubles.

All Itty bitty jewelry from our Original line and marble POP! line comes with a purple iridescent bag of 10 glass marbles.

All Peewee jewelry from our Original line comes with a pink iridescent bag of 12 glass marbles. All Peewee jewelry from our marble POP! line comes with a dark green iridescent bag of 10 glass marbles.
All Fancy jewelry from our Original line comes with a white iridescent bag of 12 glass marbles. All Fancy jewelry from our marble POP! line comes with a orange iridescent bag of 10 glass marbles.
All Player jewelry from our Original line and marble POP! line comes with a Red iridescent bag of 10 glass marbles.
All Whopper jewelry from our Original line comes with a hot pink iridescent bag of 8 glass marbles.

How can I determine what size marble I have?
-Itty Bitty = 10mm, 3/8" diameter. All Itty bitty jewelry, from our Original line and from our marblePOP! line comes with a purple iridescent bag of 10 glass marbles.
-Peewee = 12mm, 7/16" diameter. All Peewee jewelry, from our Original line comes with a pink iridescent bag of 12 glass marbles. All Peewee jewelry from our marble POP! line comes with a dark green iridescent bag of 10 glass marbles.
-Fancy = 14mm, 9/16" diameter. All Fancy jewelry from our Original line comes with a white iridescent bag of 12 glass marbles. All Fancy jewelry from our marble POP! line comes with a orange iridescent bag of 10 glass marbles.
-Player = 16mm, 5/8" diameter. All Player jewelry from our Original line and marblePOP! line comes with a Red iridescent bag of 10 glass marbles.
-Whopper = 25mm, 1" diameter. All Whopper jewelry from our Original line comes with a hot pink iridescent bag of 8 glass marbles.

How do I determine my ring size?
You can go to any jeweler and get your ring sized.

Can I exchange my ring if I ordered the wrong finger size?
-Yes. Send the ring back to us in a padded envelope (it must be a padded envelope). Please do not include any of the marbles or boxes. Do include a note written on your packing slip, so we have your return address, telephone number, include the correct ring size and a check for $5.77 for S/H or we call you for CC info once we receive the return.

Do you make rings in half sizes?
-Yes. We can custom size for an additional $10 and takes about 2 weeks.

How do I place an order for a custom sized ring?
-You can call your custom order in at 1(866)628-1433, Monday - Friday 9am - 5pm.

Can I exchange my piece of jewelry if I ordered the wrong marble size?
-Yes. Send the piece back to us in its original packaging. Include a note written on your packing slip with your return address, telephone number and reason for exchange. Once we receive the exchange we will then call you for your credit card information for the difference + S/H, or you can include a check.

Can I return merchandise for a refund.
-Yes. You have 30 days from the purchase date to return an item for a refund. Refunds are refunded via check.

Does my jewelry come with a warranty?
-Yes. One year.


My jewelry broke, can it be replaced?
- Yes, at a discounted price. You can send back the broken pieces to be recycled for 25% off a new piece.
Send the broken pieces back to us in a padded envelope (it must be a padded envelope). Please do not include any of the marbles or boxes. Do include a note explaining you would like a replacement, your return address, telephone number and a check for $5.77 for S/H + the amount due or we can call you for your CC info once we receive the return.

Do you make the jewelry in gold?
-We can custom make any piece in gold. For a quote please call our office at 1(866)628-1433, Monday - Friday 9am - 5pm. We offer 14KT gold plating for an additional $60 and takes about 4 weeks.

How long does plating last?
-Plating should last about year or longer. Wear varies with each person and their lifestyle.

Can my jewelry be re-plated?
-Yes. 14KT re-plating would be $30. Sterling Silver re-plating for MarblePOP! jewelry would be $20. Both would take about 4 weeks. Or you can exchange your MarblePOP! ring for a credit of $29 towards a new sterling silver ring from our Original line. Send the piece back to us in a padded envelope (it must be a padded envelope). Please do not include any of the marbles or boxes. Do include a note with your return address, telephone number, the correct ring size and a check for plating cost + $5.77 for S/H or we call you for CC info once we receive the return.

My jewelry scratched sea kissed marbles, are they ruined?
-No. If you wash the marbles with a dish scrubber, like a scotch bright or dobie you can get the 'scratches' out and they will be good as new! The lines are actually silver, with this method you should be able to do this endlessly.

Do stores in Canada carry your products?
-Yes. Please call our office at 1(866)628-1433, Monday - Friday 9am - 5pm or email us at info@gotallyourmarbles.com. Please provide us with your city and postal code to assist us with locating who is near you, and we would be glad to run a search for stores in your area.